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Do you have a guideline for choosing sizes of signs? |
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Is there a
minimum order that I have to place? |
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What is the
delivery charge and schedule? |
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Is it safe to
order online from your website? |
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What happens
if any item is out of stock? |
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What if I am
not satisfied with the items received? |
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I wish to have
a sign specially made. How do I go about ordering one? |
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Do your signs
conform to all signage legislations? |
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Can I cancel
my order at any time? Are there any charges? |
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Will I be sent
a VAT invoice for my order? |
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What materials
do your signs come in? |
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I have
registered on the website but have forgotten my password. |
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I place the
order online but did not get an email confirmation. What do I do? |
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What are your
payment methods for an order? |
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If I pay by
cheque, when will I get my order? |
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Do you have an
offline hardcopy catalogue? Can I request for one? |
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Do I get any
discounts on large or repeat orders? |
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As a company,
can we request for a credit account? |
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Do you send
samples? |
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Do you deliver
outside the UK mainland? |
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Do you have a guideline for choosing sizes of signs?
Yes. Please refer to the table below.
| Maximum Viewing Distances |
| Size (mm) |
Poor Lighting |
Good Lighting |
| 300x100 |
6.6M |
11.9M |
| 450x150 |
11.4M |
20.4M |
| 600x200 |
15.2M |
27.2M |
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Is there a minimum order
that I have to place?
No! We accept orders of any value, small or large.
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What is the delivery charge and schedule?
Orders below £10 carry a £9.99 order administration charge which carries our fixed costs to pick, despatch and invoice an order. Orders between £10.00 and £75.00 carry a £6.00 carriage charge. Remember to place your order
before 2 PM, for a next day delivery. Please click
here for our detailed delivery schedules.
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Is it safe to order online from your website?
Absolutely. We have integrated the payments with SagePay so that you can
have total peace of mind when making payments using your credit or debit
card. We endeavour to protect the information you provide and there are
various security procedures that have been put in place, as set out in this
policy.
All the information we collect from you is stored in a password protected
database which can only be accessed by authorised personnel. Please note
that credit card numbers are not stored at leosignage.com as credit card
purchases are handled directly through SagePay.
We maintain physical, electronic and procedural safeguards in connection
with the collection, storage and disclosure of personally identifiable
customer information. Our security procedures mean that we may occasionally
request proof of identity before we disclose personal information to you.
For more information on our Privacy Policy, click here.
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What happens if any item is out of stock?
We hold large stock quantities especially of our core range of health and
safety signs, fire exit signs, Scotland no smoking signs, warning signs,
construction signs and Braille and tactile signs. If you order a sign from
these categories and they are not in stock you can claim a 2.5% discount
from us. We know you won't get an opportunity to claim and hence the offer!
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What if I am not satisfied with the items received?
Leosignage.com has a 7 day return policy, customers may return products
within 7 days from the date the product is delivered to your address and
request a refund on the product (shipping charges are not refundable).
However, this does not apply to customised/made to order signage. For more
information on our Returns Policy, click here.
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I wish to have a sign specially made. How do I go about ordering one?
If you wish to place a bespoke order, you can send us the required artwork
by email, fax or post along with specified size, material etc you may need for that
sign. We will price it accordingly for you and based on that you can take a
decision to place the order. Even if you see an existing sign on our website
and want to make changes in the text or design, just give us a call or email
us your requirements. Simple as that.
You can call us on 01254 916133, or email us on
info@leosignage.com or send
us post to Leosignage.com, Unit 6, Scotshawbrook Ind. Est., Branch Road,
Lower Darwen, BB3 0PR.
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Do your signs conform to all signage legislations?
We supply a range of health and safety signs to assist employers meet their
Health and Safety obligations. All of our safety signs are supplied in
accordance with British Quality Standards and European Quality Standards.
With the exception of general use signs and those signs which comply with
international legislation, all our health and safety signs are manufactured
in accordance with BS5499 standards.
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Can I cancel my order at any time? Are there any charges?
With next day despatch, orders are taken off the system and sent for
delivery in a very short period of time. If your order was placed before 2
PM, then we need to be informed before 2 PM the same day for cancelling the
order.
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Will I be sent a VAT invoice for my order?
Yes, Invoices are sent a week after the order has been placed. Should you
need one urgently just give us a call (01254 916133) or email us
(info@leosignage.com).
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What materials do your signs come in?
Our signs are supplied in a variety of materials ranging from Rigid plastic
to Vinyl, Aluminium, Stainless Steel and Polished Brass. Each Product sold
comes in different sizes and materials. You simply have to select from the
dropdown the material you want the sign in. If the sign you are after is not
available in the material on the website, then please contact us and we’ll
be able to help you further. You can contact us on 01254 916133 or at
info@leosignage.com
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I have registered on the website but have forgotten my password.
This happens a lot, so we have built a small utility which can help you.
Simply click the 'forgot password' link on the top bar and enter in the same
email address you used to register with us. This feature will then email you
your password to the same email address for you to retrieve. Cant remember
your email either? Well you will have to call us (01254 916133) or email us
at info@leosignage.com for help.
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I placed an order online but did not get an email confirmation. What do I
do?
There is a possibility that you have given or entered an incorrect email
address. But all the same, call (01254 916133) or email
(info@leosignage.com) and ask for
technical help and we will be happy to oblige.
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What are your payment methods for an order?
The website is built for automated ordering using a credit or debit card,
where you will have the security of not giving anyone else your financial
details and the convenience of ordering at your own time. But if you are not
comfortable with placing your order online, you can place the order on the
phone.
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If I pay by cheque, when will I get my order?
Payment for orders can be made via cheque payable to iCube Solutions Ltd.
But before you do so, please confirm with us the exact amount which will
include carriage and VAT charges. Also please remember that for orders paid
by cheque, delivery is done only after the cheque clears which might take
from 3 to 5 working days.
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Do you have an offline hardcopy catalogue? Can I request for one?
Yes, we do have a hardcopy catalogue. Email us your contact details, nature
of business and address along with number of employees in your organisation
to info@leosignage.com and we will
put one in the post to you.
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Do I get any discounts on large or repeat orders?
Our current prices are extremely competitive and you will not find such
prices at this quality anywhere online. We do offer loyalty discounts to our
loyal customers and one off quantity discounts on very large orders. Please
call (01254 916133) or email
(info@leosignage.com) us for more information.
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As a company, can we request for a credit account?
Credit accounts are opened only after suitable verification of the potential
customer. We also request that at least 3 to 4 initial orders have been
placed before we set you up with a credit facility.
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Do you send samples?
Sending samples is difficult when you deal in signs, so what we request is
to maybe order any one sign, depending on the material you may need. If you
are not satisfied, you can send it back for a full refund. Please note that
shipping charges will not be refunded.
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Do you deliver outside the UK mainland?
As per company policy we currently only deliver within the UK mainland & N. Ireland.
Charges to places outside the mainland, e.g. Channel Islands, Isle of
Guernsey etc, vary as the distance is farther so please call us to confirm
exact delivery charge prior to placing the order.
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